What locations do you serve?
We serve all of Australia, with clients in Sydney, Brisbane, Melbourne, Perth, and everywhere in between.
How can you give me advice if you never visit the property in person?
We’ve been designing façades “from a distance” for 14 years, long before video conferencing was cool. There are two ways we make it work:
– For renovations or extensions, we’ll send a technician to your property to do a 3D scan, which gives us all the measurements we need, down to the millimetre! (Far more accurate than measuring by hand.)
– For new builds, we’ll request any architectural drawings or building documents from you. You’ll be guided through our finely-tuned process for collecting your desired project objectives, inspiration images, important lifestyle details, and more. We’ll have all the info we need to create a timeless Façade Design Plan that is personal, to-budget, and ready to hand off to your builder, trades, or drafty.
What if my partner and I want different things?
Well, you wouldn’t be the first! This happens often, and Jane is somewhat of a “couples whisperer” in that she’s able to blend design desires in a way that feels whole and cohesive, without anyone feeling they’ve compromised. It’s a delightful process – especially when you find yourself on the same page at the end.
Will the result feel like me?
Absolutely. Our process is founded on a collaborative approach for precisely that reason. It’s your home, and you deserve to be heard and represented in the design. Your project starts with a thoughtful questionnaire and a briefing meeting where we discuss everything – from your goals, your home and your Pinterest inspiration, to your lifestyle, your budget, your practical needs, and more.
The design phase of our process also includes several checkpoints where we share our concepts, gather your feedback, iterate, and get approval before moving forward. From start to finish, you’ll be confident that the design is aligned with you and what you love.
How do I know if my home’s façade can really be transformed?
We love this question, because we have yet to meet a home that didn’t have potential. Though your best course of action is to book your complimentary consultation with Jane, our portfolio is also a fabulous place to look. If we can transform those homes (you’ll see what we mean), imagine what we could do for yours.
What's the investment?
Most of our clients invest between $80,000 and $300,000+ in their façade project.
That’s a significant amount of money, which is exactly why getting the design right before you start matters.
Our role is to help you invest wisely, creating a façade design that aligns with your budget, your priorities, and the result you’re hoping to achieve.
If you’d like an honest conversation about what’s realistic for your home and investment level, book a complimentary consultation with Jane.
What if Jane doesn’t understand my style or what I’m trying to achieve?
We work very hard to ensure we understand your likes and dislikes through inspiration images, our questionnaire, and style exploration during our initial briefing meeting. Our process is intentionally designed to build on itself, so you have confidence at every design layer – from the initial design direction, to visual concepts, to your detailed design – before we create the next.
If you’re still not sure we can do it, have a look at our portfolio or book a complimentary consultation with Jane to get her candid advice on your project.
What if I need more changes? Will that be difficult or time-consuming and cost more?
Our process is thoughtfully crafted to do the “deep work” — with info-gathering, your briefing meeting, and structured feedback requests every step of the way. This ensures you’re always confident in the direction before moving to the next step.
For this reason, 99% of our clients find that our two official rounds of changes are more than enough. If you decide you need more, we’re happy to offer it as an add-on relative to the scope required. We’ll be very transparent with you about any related costs before you choose this direction.
I’m afraid to make an expensive mistake. What do you advise?
You’re wise to be wary, because building or renovating a façade is not cheap — and you don’t want it to be (otherwise you’ll be doubling up and doing it again in no time). This is why hiring a professional, like Jane, is so important.
Jane makes sure you’re confident in the design, in the materials selected (for quality, Australia’s demanding climate, easy maintenance, etc.), and in the investment you’re making. In fact, working with Jane is the surest way to not make a mistake, because you have everything planned out before you start.
What if the design is beautiful but too expensive to build?
We consider it our responsibility to ensure that never happens. Your early conversations with Jane will include discussing your desired investment and what is feasible with that number. If it can’t be done, she’ll tell you. If it can, she’ll be sure you receive a design that fits the bill. Literally.
What if I’m worried about managing my renovation or build?
As a client of Hotspace, you’ll have exclusive access to our Implementation Support service, where Jane serves as your trusted Project Advisor. She’ll help you navigate key decisions, understand the next steps, and maintain the integrity of the original design as your project moves from concept into construction.
Like any well-run renovation or build project, additional consultants are often required along the way – particularly where approvals, documentation, engineering, or structural changes are involved. Even architects work alongside other professionals throughout this process. Where needed, Jane can help guide you toward the right local consultants to carry the project through the next stage with clarity and confidence. Additional fees may apply.
Do you provide construction drawings?
No, this is a detailed façade design plan, not construction documentation. However, our 30+ years of design and build experience mean we know what can actually be built and how to provide thorough, precise, and clear details your builder, drafty, or tradies can implement.
What’s the first step to working together?
Your first step is to book your complimentary consultation with Jane. This gives you the perfect opportunity to share more about your project, get valuable insights, and see if we’re a good match. Book your consultation here.
